1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and QK Wholesale LLC ("Company," "we," "us," or "our") governing your access to and use of our website, online storefronts, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website or services.
QK Wholesale LLC is a California Limited Liability Company (Entity No. B20260131596) located at 230 W Olympic Blvd, Apt 4309, Los Angeles, CA 90015, USA.
2. Eligibility
You must be at least 18 years of age and capable of forming a binding contract to purchase products from us. By using our services, you represent and warrant that you meet these requirements and that the information you provide to us is accurate, current, and complete.
3. Products, Pricing, and Orders
- Product listings. We describe our products as accurately as possible, including photos, specifications, and pricing. However, colors may vary slightly by screen, and we reserve the right to correct errors, misstatements, or omissions at any time.
- Pricing. All prices are displayed in the currency selected at checkout and are subject to change without notice. International orders may be subject to import duties, taxes, and fees, which are the responsibility of the customer unless expressly stated otherwise.
- Order acceptance. An order is confirmed only when we accept it and payment is successfully processed. We reserve the right to refuse or cancel any order at our discretion, including where a product is unavailable, an error in pricing has occurred, or we suspect fraud.
- Marketplace orders. For products sold through third-party marketplaces, the marketplace's own terms of service also apply in addition to these Terms.
4. Payment
We accept the payment methods displayed at checkout. You warrant that you are authorized to use the payment method you select. All payments are processed by third-party payment processors; we do not store your full card details. Prices include applicable sales tax where required by law.
5. International Shipping, Customs, and Delivery
- Shipping. We ship internationally from Los Angeles, California, using trusted carriers. Estimated delivery times are estimates only and are not guaranteed.
- Customs. International orders may be inspected and charged duties, taxes, or fees by the destination country's customs authority. These charges are the customer's responsibility. We declare the accurate value and contents of all packages in customs documentation.
- Risk of loss. Title and risk of loss pass to you upon delivery to the carrier for international shipments, unless otherwise required by applicable law.
- Restricted destinations. We do not ship to countries or regions subject to U.S. export controls, sanctions, or where international delivery is unavailable.
6. Returns and Refunds
We want you to be satisfied with your purchase. If a product arrives damaged, defective, or is not as described, contact us at [email protected] within 30 days of delivery, and we will arrange a replacement, refund, or return as appropriate. Return shipping for defective or incorrect items is at our expense; for all other returns, it is at the customer's expense unless otherwise agreed. Certain items may be non-returnable for hygiene or safety reasons where permitted by law. Orders placed on third-party marketplaces follow the applicable marketplace's return policy.
7. Acceptable Use
You agree not to use our website or services to:
- Violate any applicable local, state, national, or international law or regulation;
- Interfere with or disrupt the website, including through hacking, scraping, automated abuse, or transmitting malware;
- Impersonate any person or entity, or misrepresent your affiliation with anyone;
- Submit false, misleading, or fraudulent orders or payment information;
- Harass, abuse, or harm our staff, customers, or partners.
We may suspend or terminate your access if you breach these Terms.
8. Intellectual Property
All content on our website — including the QK Wholesale LLC name and logo, text, graphics, design, and product imagery — is the property of QK Wholesale LLC or its licensors and is protected by U.S. and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent. Product names and trademarks of third parties remain the property of their respective owners.
9. Disclaimer of Warranties
OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, QK WHOLESALE LLC AND ITS MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OUR WEBSITE, PRODUCTS, OR SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
11. Indemnification
You agree to indemnify and hold harmless QK Wholesale LLC and its members, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of our website or products, or your violation of any law or third-party right.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation by contacting us. If unresolved, the dispute shall be resolved by binding arbitration or small-claims court in Los Angeles County, California, to the fullest extent permitted by law.
13. Force Majeure
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, epidemics, war, terrorism, labor disputes, customs actions, carrier failures, or governmental restrictions.
14. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
15. Changes to These Terms
We may update these Terms at any time. We will post the revised version on this page with a new "Last Updated" date. Material changes will be communicated prominently on our website. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.
16. Contact Information
For questions about these Terms, contact us:
- Company: QK Wholesale LLC (Entity No. B20260131596)
- Address: 230 W Olympic Blvd, Apt 4309, Los Angeles, CA 90015, USA
- Email: [email protected]
- Response time: within 48 hours on business days